コバヤシ　タカシ   KOBAYASHI Takashi   小林 隆    所属   専修大学  ネットワーク情報学部    職種   教授
言語種別	日本語
発行・発表の年月	2014/03
形態種別	研究論文（大学，研究機関等紀要）
標題	Proposal of Issue Patterns for Business Process Design
執筆形態	単著
掲載誌名	Information Science and Applied Mathematics
巻・号・頁	22,13-27頁
概要	To design business process, the pattern approach is a powerful tool. We generally design the business process in three steps – breaking down the en-terprise goal into the process level, improving the process, and planning the in-formation system. Generally, the design outcomes in the business process im-provement are categorized in three themes - problems, issues, and solutions. Of these themes, the issues are not affected by the variation of each process, and the most suitable for the pattern approach. In this paper, we propose the issue patterns, which are based on process phases and process types. We also evaluate this design method with the case study of the credit card issue process and show the effectiveness.